AOSTIMOTOR WARRANTY POLICY

All Aostirmotor electric bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

 

QUALITY ASSURANCE STATEMENT

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

As for warranty transfer, the e-bike transferee can only benefit from the warranty when both of these conditions are met:

1.The 1-year package hasn't expired since the initial owner has received it;
2.The new owner has the initial purchaser’s name and the original order number.

 

EXCLUSIONS

Please refer to the following comprehensive guarantee:

 

  • Power system: battery, motor, controller, instrument, within the scope of warranty, free compensation and free shipping;
  • Structural system: frame, front fork, gear plate, paint finish, to ensure no damage to the factory process and materials;
  • Brake system: brake lever, disc brake disc, brake, within the scope of warranty, free compensation and free shipping;
  • Wheel rim system: rims and tires are guaranteed to be free of damage in terms of factory craftsmanship and materials;
  • Speed system: derailleur, finger shifter, chain, within the scope of warranty, free compensation and free shipping;
  • Shock absorption system: shock absorption front fork, rear spring shock absorption, to ensure no damage to the ex-factory workmanship and materials;
  • Vulnerable parts: such as brake pads, tire etc., which are normal wear parts and are not within the scope of this warranty.
Customers need to pay for the purchase and bear the shipping cost.

 

QUALITY ASSURANCE CHECKLIST

These guarantees do not apply to:


Normal wear and tear, failure;

  • Damage or malfunction caused by abuse, neglect, improper repair, improper maintenance, alteration, or modification;
  • Other improper installation of third-party components, parts, accessories or any unauthorized modification;
  • Battery damage caused by power surge, improper use of charger, improper maintenance or other improper use, normal wear and tear or water stains;
  • The warranty is only valid in the country/region where the bicycle was purchased. For normal wear and tear, misuse or negligence, improper operation, damage or malfunction caused by various accidents, modification using incompatible parts or accessories, frames, forks or other main components is invalid.

 

WARRANTY AND REPLACEMENT POLICY

For warranty issues, customers need to bear the labor costs and operating costs of installing the parts, and we will bear the related costs and mailing costs of the parts.

All Aostirmotor electric bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.) All Aostirmotor electric bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.) All Aostirmotor electric bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.) All Aostirmotor electric bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)